Support

The quickest way is Feedback in the game: Feedback or a problem in the Menu, or in Options during a game. It tells us which screen you were on and what phone you use, so you don't have to.

Or email play@thelobbyistgame.com. Tell us what happened and which phone and browser you used, plus the room code for a room problem. Never send sign-in codes or card details.

Buying a deck or VIP

Tap Decks, pick a deck or VIP and check out. Buy before you open a room; there's no checkout during a game. Only the host needs the deck. Everyone else plays free.

Can't find your purchase?

Sign in with the same email you bought with, on any browser. Apple, Google and email codes reach the same account when the email matches. Apple's Hide My Email gives a different address, so it makes a separate account. In the iPhone or Android app, sign in from Menu, then Account. If a deck is still locked, open it in Decks and tap Check your purchase. Payments can take a moment, so don't pay again. Still stuck? Email us your account email and receipt.

Sign-in code missing?

Check the address you typed and your spam folder. Codes come from signin@mail.thelobbyistgame.com and expire after five minutes, so use the newest one. Or sign in with Google using the same email.

Manage or cancel VIP

Open Menu, then Account, then Manage VIP to cancel or update your card. You keep VIP until the end of the time you paid for. To switch between monthly and yearly, cancel, then pick the other plan when the current one ends. If a renewal fails, VIP stays on for 14 days while you fix it. A pass bought in the iPhone or Android app is billed by Apple or Google: cancel it in your phone's subscription settings.

Refunds

Email us within 14 days of any charge, including a VIP renewal, for a full refund. Include your account email and receipt. Canceling VIP doesn't refund anything by itself.

Receipts and payment help

Purchases are sold through Link, which sends your receipts. For order history or payment questions, go to Link or Link support. For anything about the game, email us.

Lost your seat?

Open the same invite link on the same phone and browser. If the room is still open and you didn't tap Leave, you'll land back in your seat.

Room gone?

Rooms close about 20 minutes after play stops, and after 6 hours no matter what. Start a new one.

Someone declined a deck?

The host picks another deck. Everyone has to agree before a sensitive deck is played, and nobody has to explain why.

Report a name

See a name that crosses the line? Tell us in Feedback or email us what you saw. We read every report.

Delete your account

Open Menu, then Account, then Delete account, on the web or in the app, and sign in again to confirm. This ends VIP bought here and removes your decks for good. A pass billed by Apple or Google keeps billing until you cancel it in that store, and decks bought in the app stay with your Apple ID or Google account. To just stop VIP, use Manage VIP instead. If deletion can't finish, email us.

More detail is in the terms and the privacy policy.